Frequently Asked Questions
Do I need a card to start?
No. Eligible published trials use manual renewal. No card is collected, and automatic billing is unavailable.
Will I be charged during the trial?
No subscription payment is taken during the free trial. Provider usage, delivery and advertising are separate services with their own explicit setup.
What happens after the trial?
Payment becomes due. There is no automatic charge. Request manual renewal from your subscription workspace. A platform administrator must confirm an external payment before paid access is renewed.
Can I switch plans or cancel?
Switch between published plans during your trial without restarting its expiry. Cancellation takes effect at the end of the trial. Paid proration is not connected.
What happens to my data?
Plan changes never delete ledgers, sales history or inventory. Expired enrolled subscriptions retain read access to ledger, order and inventory records; new operations require an eligible plan.
Are customer apps and delivery included?
Approved and serviceable shops can appear in shared customer apps. Delivery integration does not include rider accounts or delivery fees. Supplier purchasing is distinct from supplier-portal ownership.
Are AI, ads, SMS or WhatsApp free?
No. Paid advertising delivery is unavailable. AI and messaging require administrator approval, your provider connection and separate provider charges.
Is GST included? Can I pay via UPI?
Check the tax treatment on your plan. Proposed plans have tax treatment pending. Final tax details are shown before renewal. There are no automatic UPI or card charges.
What if a payment fails?
An unverified payment never activates a subscription. Until receipt is confirmed, paid access is not activated. Your business records are retained.